Step 5: Wait for your clinician to join and ensure you’ve accepted all requests to access your camera and microphone. Step 4: Click the “Join your visit” button. If using Temporary Access, you will need to type in the patient’s last name, medical record number, and date of birth. Step 3: Enter your kp.org username and password and press the “Sign In” button or, click on “Video Visit Temporary Access” if you don’t remember your kp.org username and password. Step 2: Click on the “Join your visit” button. Other virtual visits include appointments to talk with a physician by phone, which has been available at Kaiser Permanente since at least 2006, or by video visit, which was started in 2015. Step 1: 15 minutes before your appointment time, click on the link in your email appointment confirmation or go directly to: kp.org/mydoctor/video Reed: The e-visit exists in an ecosystem of multiple ways to get care at Kaiser Permanente, both virtual and in-person. The visit will not work without the use of your camera and microphone. Accept any request from your browser to allow this access. IMPORTANT: To join a video visit, your browser will need access to your computer’s camera and microphone. A wired or wireless internet connection.In addition to Reed and Parikh, co-authors were Jie Huang, PhD, and Andrea Millman, MA, of the Division of Research and Dustin Ballard, MD, MBE, Irwin Barr, MD, and Craig Wargon, DPM, of TPMG.These step-by-step instructions will help guide you on how to get set-up for your video visit using the Kaiser Permanente website on your laptop or desktop computer.Įquipment Needed to Join Your Video Visit: The study was supported by a Delivery Science Research Grant from the Kaiser Permanente Division of Research. “Members seem to be saying, ‘I use FaceTime with my daughter or video-conference at work, so I can do a video visit with my doctor.” Although video visits still account for a small proportion of overall patient primary-care visits, the numbers are steadily increasing, Reed said. Kaiser Permanente offers members a comprehensive set of telemedicine options, including phone, secure email message, and video. “Now we have data to support the value in video visits.” At the time of your visit, click on Join Appointment. Be sure your webcam is unblocked and your volume is turned up. Log in to your account prior to your scheduled appointment. “For physicians, it’s good for us to have an awareness that patients like this channel, that this is something they appreciate,” said co-author and Kaiser Permanente pediatrician Rahul Parikh, MD, a leader in The Permanente Medical Group (TPMG) Technology Group. Video visits from a personal computer You must be registered on kp.org to join a video visit. Likewise, video visits reduced office visits for 35% of members who would have otherwise needed to make other arrangements for in-person visits, and reduce office visits for 25% of members those who wouldn’t need to make such arrangements. * 84% said the video visit improved their relationship with their doctor.Ĭo-author and Kaiser Permanente pediatrician Rahul Parikh, MD, says data now supports the value in video visits.* 87% said the video visit was more convenient than other ways of getting care.* 89% were interested in a future video visit.* 92% said the video visit provider was familiar with their medical history.“This is unique because while various other consumer telemedicine services offer the opportunity to go online and talk to a doctor, usually that doctor is not the same one that they have been seeing in person, nor does the doctor have full access to their whole medical record.”įour out of 5 Kaiser Permanente members asked to participate in the survey shared their views about video visits. “We believe this is the first large study of patient experiences integrating video visits into primary care with existing providers,” said Mary Reed, DrPH, research scientist at the Kaiser Permanente Northern California Division of Research. “Members seem to be saying, ‘I use FaceTime with my daughter or video-conference at work, so I can do a video visit with my doctor.” - Mary Reed, DrPH In a research brief, “Patient–Provider Video Telemedicine Integrated With Clinical Care: Patient Experiences,” published today in Annals of Internal Medicine, Kaiser Permanente researchers report on a survey of 1,274 patients in Kaiser Permanente’s Northern California region who scheduled video visits during the last quarter of 2015, a few months after the option became available to patients and providers across the region. Nine out of 10 Kaiser Permanente members who had a primary-care video visit were confident in the quality of care received, reported that the provider was familiar with their medical history, and felt that their health care needs were adequately addressed. Survey finds that 9 in 10 members who tried video visits would do it again.
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